A queue management system is used to control queues. Queues of people form in various situations and locations in a queue area.
Signage with Queueing system
Traditional queue management systems rely on customers of that business, entering the business and using a free-standing kiosk to select the reason for their visit. These type of systems use LCD screens to manage customers by way of indicating their wait time and place in the queue. These aim to provide information to people queuing to aid efficient queue formation and flow, as well as setting service expectations.
Advantages of using Queueing system
- Enrich the wait-time experience
- Reduce perceived wait time
- Create more satisfied, happy customers
- Enhance customer flow
- Improve productivity
- Increase efficiency
- Reduce actual wait time
- Increase sales